Abdulkarim Dungus

Generated timely ad hoc reports on beneficiary feedback and complaints, enabling rapid response and issue resolution for program teams.

Facilitated the closure of beneficiary feedback loops by coordinating follow-ups with program teams, ensuring accountability and continuous improvement.

Streamlined documentation processes for incoming and outgoing calls/SMS through the hotline, supporting efficient billing and record-keeping.

Managed a central database to consolidate feedback and complaint records from the field, ensuring timely and regular data availability for M&E analysis.

Provided critical technical support to project accountability focal points, enhancing their capacity to receive and respond to feedback providers effectively.

Established a comprehensive Beneficiary Feedback and Reporting Mechanism for humanitarian projects, enhancing community engagement and transparency.

Acted as assistant custodian for the feedback hotline and email, ensuring prompt and confidential handling of sensitive information.

Maintained meticulous feedback records and call registers, ensuring data integrity and compliance with operational standards.

Ensured strict adherence to standard operating procedures for handling sensitive and non-sensitive feedback, upholding ethical standards and data protection.

Supported the Feedback Desk Officer in multilingual communications with beneficiaries, facilitating clear follow-up and inquiry resolution in relevant local languages.

Contributed to the development and implementation of robust data collection methodologies and tools, ensuring data quality and relevance for M&E activities.

Trained staff, partners, and consultants on M&E data collection and processing, enhancing team capabilities and data accuracy across projects.

Actively supported project implementation by leveraging program monitoring data to inform adjustments and improve outcomes for humanitarian initiatives.

Assisted in developing detailed work plans and budgets for project M&E activities, optimizing resource allocation and project timelines.

Prepared comprehensive tables, charts, and figures for internal and external publications, enhancing data visualization and reporting clarity.

Accurately entered and analyzed program data, maintaining organized records and generating reports for supervisory review.

Provided comprehensive logistical support for meetings and events, including efficient travel and accommodation arrangements.

Managed scheduling and calendar coordination, optimizing team productivity and meeting efficiency.

Systematically archived paper and electronic data and reports, ensuring easy access and retrieval for teams.

Managed internal and external communications, ensuring timely dissemination of information and effective coordination.